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428. The Right Interpreter in the Right Place

Sign Language interpreters work in very different settings from cradle to the grave. This is a true story of one interpreter: “I had promised to go and interpret at a funeral. I knew the chapel where the memorial service and the place where the memorial would be held. Or at least I thought so. I […]

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344. Customers Never Complain; But Never Repeat

“Customers Never Complain; But Never Repeat“ The Chairman of the Methodist Co-operative Society Ltd, John Cheong, often uses the above phrase to make light of the seldom–spoken–of bereavement industry and yet in all seriousness, it is this compassionate role that one of its subsidiaries, Hosanna Bereavement Services Pte Ltd, has been providing to Christian families […]

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237. A Growing Share of Canada’’s Funerals

Cooperative funeral homes have proven a highly successful model in Canada, and especially Quebec. The cooperative movement is growing, with 9,600 deaths treated by funeral cooperatives in 2011 in Canada, up more than 5 percent from 2010. The Fédération des Coopératives Funéraires du Québec (Federation of Funeral Cooperatives of Québec) is the umbrella structure for […]

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235. How a funeral co-op was born

After having its funeral home contracts cancelled twice in 18 months by a large mulinational corporation, Service Corporation International, the members of PEOPLE’S MEMORIAL Association voted at their annual meeting on April 12, 2007 to open their own cooperative funeral home in Seattle. This new funeral home would be owned by the members of PEOPLE’S […]

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233. How Fonus made funerals affordable

“Men in black plundering estates” was how newspapers depicted the Swedish funeral industry in 1944. So outrageous was the price of burying your dead that the debate reached as far as the Swedish parliament. Moving into action the Church of Sweden approached the Swedish Cooperative Union, the KF, hoping the popular movement could help. And […]